A call center, where you need it, when you need it.
Offering a complete unified communications system with advanced features.
We are more than just your average telephone system.
Simple, affordable, flexible, we eliminate the cost and management headaches of setting up a call center.
- You decide where the call center is setup (we just need cell coverage)
- We can scale the system to meet your needs and demands
- Setup in as little as a few hours – time is often critical when an information call center needs to be deployed
- Our features boost productivity, enhance customer service, and increase efficiency – all at an affordable daily rate.
- No matter how big or small your needs are, our unified communications solution will take you to the next level
Our unified communications solution offers advanced call center features for maximum productivity and enhanced customer service.
Offer support, resolve issues, and build customer & community relationships using the latest in call center technology.
We ensure that your call center staff can work more efficiently, track their progress, and provide valuable interactions that your callers will remember.
Never miss a call with our advanced contact center reporting.
- Monitor call queues in real-time, ensuring that not a single inbound call is lost.
- Integrated ‘wallboard’ for real-time monitoring
- Detailed reports of longest wait time and abandoned calls
- Callback statistics
- Callback option for callers not willing not to wait
Advanced queue strategies and real-time statistics.
- Our call center software ensures you provide your callers with quality service.
- Check the average and longest waiting times as well as the least talk time to guarantee no caller leaves the call center unsatisfied.
We provide you with all the tools you need to review your agents performance.
Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call center is running smoothly at any given time.
- Listen in allows you to listen to a call without the caller or agent knowing
- Train new agents during a live call with the whisper function
- Agents make a mess of a call? Use ‘Barge’ in to take over
- Unlimited extensions
- iPhone and Android app
- Receive voicemail via email
- Call transfers (blind and attendant)
- Call forward on busy
- Call forward on no answer
- Hold with custom music or announcement
- Real time system status
- Digital receptionist
- Call logging
- Call queue
- Real time statistics and monitoring
- Supervisor agent status override
- Switchboard
- Wallboard
- Callback
- Call and queue reporting
- Call recording
- Barge In
- Listen In
- Whisper