Offering a complete unified communications system with advanced features.
We are more than just your average telephone system.
Simple, affordable, flexible, we eliminate the cost and management headaches of setting up a call center.
Our unified communications solution offers advanced call center features for maximum productivity and enhanced customer service.
Offer support, resolve issues, and build customer & community relationships using the latest in call center technology.
We ensure that your call center staff can work more efficiently, track their progress, and provide valuable interactions that your callers will remember.
Never miss a call with our advanced contact center reporting.
- Monitor call queues in real-time, ensuring that not a single inbound call is lost.
- Integrated ‘wallboard’ for real-time monitoring
- Detailed reports of longest wait time and abandoned calls
- Callback statistics
- Callback option for callers not willing not to wait
We provide you with all the tools you need to review your agents performance.
Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call center is running smoothly at any given time.
- Listen in allows you to listen to a call without the caller or agent knowing
- Train new agents during a live call with the whisper function
- Agents make a mess of a call? Use ‘Barge’ in to take over